Refund Policy
Last Updated: December 2024
Introduction
This Refund Policy outlines AstroParam's comprehensive guidelines and procedures for refunds and cancellations of orders or services. We are committed to ensuring a fair, transparent, and customer-friendly refund process for all our consultation services.
At AstroParam, we strive to provide the highest quality life guidance, relationship guidance, and self-improvement consultation services. We understand that circumstances may arise where you need to request a refund or cancel your booking, and we have established this policy to ensure clarity and fairness for all parties.
This Refund Policy applies to all consultation services purchased through our platform astroparam.in. Please read this policy carefully before making a purchase to understand your rights and obligations.
Checklist for Refunds:
- ✓ Refund eligibility, timeframes, and return/replace request process
- ✓ Clear identification of non-refundable/non-cancellable products or services
- ✓ Cancellation procedures, fees, and requirements
Important: Refunds will be automatically credited to your original payment method within 10 business days of approval.
Refund Eligibility & Timeframes
Understanding when and how you can request a refund is important. Below are the specific circumstances under which you may be eligible for a refund:
Full Refund Eligibility
- Early Cancellation: Cancellation made more than 24 hours before the scheduled consultation time - 100% refund
- Technical Issues (Our End): If the consultation could not be completed due to technical problems from our side (server issues, connectivity problems, platform errors) - 100% refund or free rescheduling
- Consultant Unavailability: If the assigned consultant is unable to attend and no suitable alternative arrangement is provided - 100% refund
- Duplicate Payment: If you were charged twice for the same consultation due to a payment gateway error - Duplicate amount refunded
Partial Refund Eligibility
- Mid-range Cancellation: Cancellation made between 12-24 hours before consultation - 50% refund
- Service Dissatisfaction: If you are dissatisfied with the service quality and raise a valid complaint within 24 hours - Partial refund at discretion
- Partial Completion: If the consultation was partially completed due to unforeseen circumstances - Pro-rated refund
Refund Request Process
To request a refund, please follow this step-by-step process:
Submit Refund Request
Send an email to parminder26835@gmail.com with the
subject line: "Refund Request - [Your Booking ID]"
Provide Required Information
Include the following details in your email:
- Your full name
- Booking/Order ID
- Date of booking
- Amount paid
- Reason for refund request
- Payment method used
Review Process
Our team will carefully review your refund request within 2-3 business days and notify you of the decision via email.
Refund Processing
Once approved, the refund will be processed automatically and credited to your original payment method.
Refund Timeline: Once your refund is approved, the amount will be automatically credited to your original payment method within 10 business days. The exact time may vary depending on your bank or payment provider.
Cancellation Procedures, Fees & Requirements
Our cancellation policy is designed to be fair to both customers and our consultants. Below is a detailed breakdown of our cancellation timeframes and associated fees:
Early Cancellation
More than 24 hours before consultation
100% Refund
No cancellation fee
Mid-Notice Cancellation
12-24 hours before consultation
50% Refund
50% cancellation fee applies
Late Cancellation
Less than 12 hours before
No Refund
Option to reschedule once (subject to availability)
No-Show Policy: No refund will be provided if you fail to attend the scheduled consultation without prior notice. The full consultation fee will be charged.
Cancellation Requirements
- All cancellations must be submitted in writing via email to parminder26835@gmail.com
- Include your Booking ID and the reason for cancellation in your email
- You will receive a cancellation confirmation email within 24 hours
- Refunds (if applicable) will be processed according to the timeline mentioned above
Rescheduling
If you are unable to attend your scheduled consultation, you may request to reschedule instead of cancelling. Rescheduling requests must be made at least 12 hours before the scheduled consultation time. You may reschedule your consultation up to 2 times without any additional charges.
Non-Refundable / Non-Cancellable Products & Services
Please review the following items carefully, as they are NOT eligible for refunds or cancellations under any circumstances:
Important: Non-Refundable Items
Completed Services
- ✗ Consultations that have been fully completed
- ✗ Services already rendered in full
Promotional Items
- ✗ Special promotional packages
- ✗ Discounted consultation bundles
- ✗ Gift card purchases (unless specified)
Late Cancellations
- ✗ Cancellations made less than 12 hours before consultation
- ✗ Same-day cancellation requests
No-Show Bookings
- ✗ Failure to attend scheduled consultations
- ✗ No prior notice of absence
Note: All items listed above are strictly non-refundable and non-cancellable. Please ensure you understand these terms before making a purchase.
Partial Refunds
In certain circumstances, partial refunds may be granted at our discretion. This may apply when:
- The consultation was partially completed due to unforeseen circumstances
- You are dissatisfied with the service and raise a complaint within 24 hours of the consultation
- Technical issues disrupted part of the consultation
Dispute Resolution
If you are not satisfied with our refund decision, you may escalate your concern by writing to us at parminder26835@gmail.com with the subject line "Refund Dispute - [Your Booking ID]". Our senior team will review your case and respond within 5 business days.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: parminder26835@gmail.com
Phone: +91 82645 23441
Website: astroparam.in
Address: SCO 126-A Cabin no - 03, First floor, State Bank Of India, Patiala Rd, Zirakpur, Punjab 140603